Dissertation.
Prozessmanagement in Apotheken.
Prozessmanagement in inhabergeführten Apotheken.Geschäftsprozesse, Ressourcen und Reifegrad im Fokus.Prozessmanagement in Apotheken.Abläufe und Ressourcen im Fokus.
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Research subject
Business process management with limited resources
How can owner-managed community pharmacies improve their business processes in a practical way?
The study examines organisational barriers and the role of operational and digital conditions. Based on the literature and qualitative interviews, it develops a resource-oriented BPM maturity approach with recommendations.
Full titleBusiness Process Management in Small Healthcare Enterprises: Analysis, Barriers and Resource-based Development in the Context of Process Innovation and Digitalisation, Using Community Pharmacies as an Example.
Methodology and research perspectives
The qualitative study captures operational experience with process management, digitalisation and organisational barriers. Its findings underpin the design-oriented approach.
Empirisches Vorgehen
Ten semi-structured interviews with pharmacy owners were analysed using qualitative content analysis. The interviews examined process organisation, digitalisation and business development. The findings are not statistically representative.
Organisation and governance
The analysis covers process documentation, responsibilities and existing quality management structures. It also considers performance indicators, staffing dependencies and continuous improvement in operational governance.
Resources and technology
The focus is on limited time, staffing and methodological expertise as well as existing IT systems. The study analyses how these conditions enable or hinder process changes and what practical improvement steps they suggest.
Objectives and context
The research produced a BPM maturity matrix with six dimensions and eight recommendations. Four experts assessed their feasibility and potential value; this does not constitute an operational effectiveness test.
Guidance for practice
The matrix covers documentation, integration, automation, digitalisation, employees and process innovation. It supports initial assessment and resource-conscious improvement planning.
Contribution to research and teaching
The approach combines theoretical and qualitative findings with design recommendations for small businesses. Its transferability to other industries requires further research.
Status of the doctoral procedure
The defence in the Doctor of Business Administration (DBA) programme at Middlesex University London received a 'Pass with minor revisions' assessment. Formal confirmation of doctoral completion and degree conferment have not yet been issued. The DBA is therefore not presented as a degree awarded.